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Refund policy

Stock and Availability

Availability fluctuates due to yields, vintage and production. We always endeavour to be fair when allocation is required with any of our products during offers / catalogues.

  • We reserve the right to allocate wines in any manner necessary to satisfy customer demands.
  • All wines that are sold in our shopping cart are not the complete range.
  • Changes to 'Our Wines' range is subject to change without notice.

Breakages

  • If you receive your order and a bottle/s are broken, please contact us immediately or within 7 days. We will issue you with a credit or replacement bottle/s if in stock.

Corked Wines

  • In the case of 'corked' wines, we must receive a claim within 3 years of purchase. The offending bottle must be sent to us immediately to assess its condition. If tainted, a full credit or replacement (if in stock) will be given.

Delivery and Packaging

  • To ensure safe delivery of your order, we suggest full cases of 6 or 12 bottles when purchasing.
  • We use strong, durable boxes for both wine and champagne with inserts for added safety.
  • For Pre Arrival orders an estimated date of delivery date range will be written in the offer.
  • Please allow up to 21 days for standard deliveries.